We are a full-line brand, winter and summer. When shopping with us,you can pick out your coordinating outfit however you like and get moving. For warranty issues, you can then turn directly to the manufacturer. As a DYNAFIT member, you enjoy additional benefits.
It saves time and offers you tantalizing advantages. You don’t have to enter your delivery or billing address every time. When you ship off an order, it will be automatically delivered to the address in your account, unless you enter another address. You can browse around in our Online Shop and then finalize your order at a later date. The products that are already in your shopping cart remain saved there. In addition, as a Dynafit Club member you get access to exclusive stories and offers.
- If you purchased the product at a retail shop, then please return to the shop where you bought the DYNAFIT products.
- If you purchased the product in the DYNAFIT Online Shop, then you can find all the contact information here.
All user directions as well as product videos can be found here.
Please go to your specialty retailer for assembly/mounting of any kind. Specialty retailers have the expertise as well as the equipment to adjust your binding to your height and weight. The next closest DYNAFIT shop to you can be found here.
In general, DYNAFIT equipment can be combined and used with other brands. Essential, however, is the question of compatibility regarding ski touring boots and bindings. In order to ensure your setup won’t let you down, please ask for advice in your favorite store to see if your setup is compatible and was properly adjusted.
DYNAFIT guarantees perfect performance of ski and boot only when using boots with DYNAFIT CERTIFIED INSERTS® from the following partners: SCARPA, Fischer, Nordica, Tecnica, Rossignol, Lange, Roxa, Hagan, Movement, Scott, Head, Crispi, DaleBoot, K2, WEDZE (for K2 only boot models Dispatch & Cortex; for WEDZE only FR 120 LT & FR 500 LT)
DYNAFIT uses various fabrics to achieve the best benefit suitable for each activity. To that end, we work with a variety of partners, including drirelease®, GORE-TEX®, PrimaLoft® and Polartec®. Characteristics such as performance, lightness and simplicity determine our selection process for the perfect materials and fabrics.
DYNAFIT apparel is made from the most technical fabrics available and thus needs appropriate care to not lose any performance characteristics. Pay attention to the following points when laundering:
- Pay particular attention to the temperature and care advise on the clothing tag.
- For detergent, we recommend mild detergent or detergent designed specifically for sports apparel.
- Please do not use any fabric softeners.
- Jackets and pants with either POWERTEX® or GORE-TEX® membranes can be washed without a problem in a machine at 30°C - 40°C.
- Fabrics such as Lycra or Elastane should only be put in a low spin cycle (no more than 500 revolutions).
- Down-filled textiles should be washed in a machine at 30°C, with a small amount of detergent and a low spin (max of 800 revolutions). Best to dry them in a dryer. If you do not have a dryer available, then hang them in a shady location and shake them out firmly two times a day to avoid clumps caused by dampness.
- Waterproof treatments do not last forever. As soon as water is not beading up anymore on the surface, we recommend you restore water repellency with a treatment. This guarantees continued breathability upon exposure to moisture.
Wash gloves by hand in warm water (no softeners or bleach). To dry them, do not place them on a heater or in the sun. Best is to press out any water left after washing starting at the fingertips and squeezing down carefully to the wrist opening with the opening pointed down. Store gloves in low temperatures in a dry environment.
Surface dirt can be cleaned off with lukewarm water and a brush. When treating exterior surfaces, avoid products containing oils or greases since these can impair the breathability of footwear. For sand, gravel and other dirt on the inside, just remove the footbed and shake out any dirt.
To be sure DYNAFIT apparel not only fits well, but also performs well during physical activity, we work with three following fit types:
- Tight Fit – Made of stretch fabrics, these products fit the body snugly and comfortably. With a close-fitting shape, this apparel offers optimum moisture management and effective insulation.
- Athletic Fit – With an anatomically correct shape, this apparel offers complete freedom of motion desired for physical activity. A lower volume results in a minimal packsize and is thus suitable as a base layer on colder days.
- Sporty Fit – With their anatomically correct shape and versatility, this clothing with a comfortable fit offers maximum freedom of movement and allows a wearer to comfortably combine several layers.
In terms of fit, we also pay strict attention in our apparel to freedom of movement and the appropriate fabric for the activity. The special features, Dynamic Move and Bodymapping, feature the following characteristics:
- Dynamic Move – With its exacting two-way stretch inserts (moves with you in both lengthwise and crosswise directions) and an ergonomic cut, you get apparel that stretches with your movements and also is optimized in design for wear with a backpack.
- Bodymapping – With morphologic-based fabric choices for each activity that are mapped for personal body zones and movement, you get chafe-free fabric support, reduced muscle vibrations, and zone-specific breathability.
As a rough guide, we recommend: Ski lengths to about nose height +/- 5 cm. If you are frequently active in RACE or SPEED TOURING or at home in steep couloirs, then we recommend a shorter ski. If you are more of a classic ski touring enthusiast or more focused on the descent, then a longer ski could end up being more fun. In addition, you should consider the following factors in a purchasing decision:
- Ski style + terrain If you like speed when you are out and about, then you need more of a longer ski and that will offer less chatter. A longer ski can even come in handy when skiing lines in deep pow. On narrow, steep slopes, however, preferably something shorter. Those who like short-radius turns will find their thrills in a somewhat shorter ski too.
- Rocker: In skis with rocker construction it can be generally said that they can gladly be a bit longer. The longer the rocker (tip/tail), the longer the ski you can select.
- Ski ability: Advanced and experienced skiers can up their fun in the snow if they choose a somewhat longer ski.*M
- Height + weight: Larger, heavier skiers as well as more advanced skiers usually prefer a longer ski since they apply more pressure to the ski and can therefore experience a benefit of smoother skiing with less chatter. Smaller, lighter people as well as less experienced skiers usually feel more comfortable with the maneuverability of a shorter ski.
Fundamentally, all DYNAFIT products can be used in combination with each other. On our website,you can find all products in each segment where we have categorized them. The setups are designed so as to support each activity in the best possible maner. Of course, you also create your own personalized setup and in doing so still enjoy the benefits of the compatibility of DYNAFIT gear.
For both bindings, there is an adjustment plate that can be mounted underneath the heel unit. The adjustment plate can be found either by ordering it in our Online Shop or at your favorite Dynafit retail shop. For mounting, it is best to head to your nearest Dynafit retailer. Locate your store here.
Tips and tricks for cold feet include everything from handwarmers like Thermopads to neoprene socks or hot water bottles tucked into the sleeping bag. If nothing helps, then we recommend heated footbeds, which are available in various models and price levels. If you are preparing for an expedition, you also need to have an additional pair of bivouac booties along to also have warm feet at night.
We also offer a large selection of backpacks, from volumes of 600 ml up to 35l. Here too you can find just the right pack for every activity in the respective segments on our website. If you need more information for your summer runs about choosing the right pack, you can read more detailed information here.
To get expert help quickly, contact the store where you purchased your DYNAFIT product. If you have any further questions, please contact us directly using the contact form.
For replacement parts, it is best to return to the shop where you bought your DYNAFIT product. The retailer knows precisely how your replacement part needs to be expertly mounted/assembled.
If you have problems with your DYNAFIT items, then please head back to the shop where you bought the product. Here is where you can find expert advice. If you however needs additional help, please contact our customer service. We recommend that you send along one or more photos of the issue, too. That will make our job easier in identifying your issue and save you time.
Here, you can find a short summary about waterproof treatments from GORE-TEX®:
- It is time to restore waterproofness when you notice that the exterior isn’t so water repellent anymore, i.e. water doesn’t bead up.
- To start your treatment, first wash your apparel according to care instructions and then air dry it or dry it in the dryer on a gentle cycle.
- As soon as the item is dry, put it in the dryer for 20 minutes to reactivate the DWR waterproof treatment (Durable Water Repellency) that was applied during manufacturing.
- Instead of a dryer, you can also use an iron: To do this, turn it to a low temperature (warm, no steam) and put a hand towel between the apparel and the iron.
- After a certain period of time, the treatment applied during manufacturing cannot be reactivated anymore. In that case, it is recommended you apply a new DWR treatment from a specialty brand on the outer layer of your item.
Here you’ll find a tutorial.
After you have placed an order in the Dynafit Online Shop, you can unfortunately no longer change it. However, returns are always possible for any reason in 30 days or less. Click here.
If you are having difficulties placing an order, please contact our customer service team. Here you can reach out to our customer service team.
Our payment methods can be found here.
Information about your order status can be found in your account information, click here.
All products will be shipped within 1-3 days after the order is received. If the order is received on a Friday after 12:00 p.m. MST, it will ship on following Monday.
At this time, we are unable to change a shipping address after an order has been placed. If a change needs to be made on your order, please call our customer service team.
At this time, standard shipping is the only option available. We do not offer express shipping.
All orders over $100 ship free. If your order is under $100, shipping costs are $8.95.
When shopping on the U.S. sub-shop, you will be able to ship to any of the 50 states. At this time, we cannot ship to Canada.
As soon as a package is transferred to UPS, you will receive an email with a tracking link where you can follow the status of your shipment.
We strive to deliver your order within our delivery window but sometimes there are unforeseen circumstances that delay a delivery. Possible reasons for a delayed shipment.
- Your order has been flagged in our fraud system and we need you to verify your address.
- Our warehouse cannot fulfill all of the items in your order. If this is the case, someone from our CS team will be in touch.
- Weather delays.
For new products that were purchased in the Dynafit Online Shop, the right to a return by law is 30 days. Every item send back to Dynafit must have a return number enclosed. You can get on by clicking on this link.
It is unfortunately not possible to exchange a product you are returning with a new product. If you want to exchange an item, simply send it back as a return and place an order for the new product desired.
We will create the refund within 14 days after we have received the returned package. The refund will be created on the original payment method you used for placing the order.
If you placed your order via the Dynafit Online Shop and received the wrong product, please contact us directly here. We will help you with the return and refund process.
You can easily submit a warranty claim online:
- Log in to your customer account.
- Click on “Open a warranty claim” to find all the information you need to submit a claim for your product. Fill out the contact form or contact our Customer Care Team in a chat or by telephone at +1 (240) 392-3074 (Monday-Friday, from 9:00 a.m. - 5 p.m.). Please describe the exact problem and upload photos clearly showing the issue. Please also provide details of where and when you purchased the product.
- Alternatively, you can also submit your warranty claim to the retailer where you purchased the product.
Fundamentally you do not need to submit a claim at the store where you bought it as long as you have your original purchase receipt available.
Best is to contact our Customer Care Team at +1 (240) 392-3074 (Monday-Friday, from 9:00 a.m. - 5 p.m.). Our associates there can let you know what the quickly and least complicate way is to get your product in for repairs.
Whether we repair or exchange your product depends on each individual case. With an eye on sustainability, we always first try to repair your product. In that case, replacement parts or repairs can also have a different color or be made of other materials. If a repair is not possible, then you will receive a replacement.
We make a huge effort to get your product back in your hands as quickly as possible. Unfortunately, we cannot make a general statement about how long that will take. That depends on the type of repair, the availability of spare parts, and many other factors. You can always at any time inquire with our Customer Care Team about the status of your product claim.
Whether you must pay for the repair or replacement depends on a number of various factors. Best is to inquire with our Customer Care Team using the contact form or by email ([email protected]). Our associates will gladly assist you and answer your questions.
Please note that, once the statutory warranty period of two years has expired, you will generally be responsible for any costs incurred. Statutory regulations may vary depending on the country.
Please contact our Customer Care Team at +1 (240) 392-3074 Monday-Friday, from 9:00 a.m. - 5 p.m.), and we will take a look at each individual case.
Want to stay up to date and never miss out on discounts or events? You’ll find the newsletter sign-up field at the bottom left of this page.
Do you want to unsubscribe from the DYNAFIT newsletter but keep your customer account? No problem. At the bottom of every newsletter, you’ll find the link “Unsubscribe from newsletter”. Simply click on it to unsubscribe from the newsletter mailing list. Your customer account will, of course, remain active.
With a promo code, you can receive a discount when shopping in our online store. To redeem it, click on the “Promo code” field in the order overview. Enter your promo code and then click “Apply”.
Please note that promo codes are only valid for a limited period of time. They cannot be combined with other promotions, offers or discounts.
Skis and bindings are not delivered mounted; rather, they must be mounted and adjusted by a retailer.
In order to receive the latest details about Dynafit products and offers, you can subscribe to our newsletter here.
The prices in our Dynafit Online shop are based on our official price list. Retailers can however offer other prices and discounts. Normally, however, these are not more than Dynafit?s recommended prices.
If you do not find an answer to your question here, we recommend that you contact our customer service team: Click here
Skis and bindings are not delivered mounted; rather, they must be mounted and adjusted by a retailer.
