Last updated 8 July 2018. Effective immediately.
Collection and Use of Information
Personal Information. When you access the SALEWA Website or App, use our Services, or otherwise provide any personal information or data to us, we may collect, use, and store that personal information, including but not limited to your name, mailing, shipping and billing address, phone number, email address, contact preferences, activity interests, date of birth, gender, and credit card information. We may also collect information that you provide to us about other people, for example, by purchasing gifts or products for family or friends, we may collect their name, mailing address, email address, and phone number. The personal information we collect allows us and our marketing provider(s) to keep you posted on SALEWA’s latest product announcements, updates, upcoming events, and SALEWA news, and helps us to improve our products, Services, content, and advertising. If you do not want to be included on our mailing list, you can opt out anytime by changing your account preferences or clicking the unsubscribe link at the bottom of the email. From time to time, we may use your personal information to send important notices, such as communications about a specific sales or service transaction, our products, their proper use, purchases and changes to our terms, conditions, and policies. Because this information is important to you, your use of SALEWA products, and your relationship with SALEWA, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, processing payments and orders, and research to improve our products, Services, and customer communications. If you enter into a sweepstake, contest, or similar promotion, or access linked social media accounts, we may collect and use the information you provide to administer those programs. In addition, information that you give us may be combined with other personal information (e.g., order history, demographic data, etc.) from third-party sources to improve our products, Services, and programs. For example, we may receive updated delivery and address information from third-party sources, which we use to correct our records and insure delivery of SALEWA products and materials to you.
Our App uses the GPS feature of your mobile device to determine the location of the device, activities engaged in, and similar information. We and our third-party vendors or partners may collect and use this for purposes such as the functioning of the App, to make our advertising more relevant, and to improve our services. We do not store geographic location data in combination with personal information. If you do not want us or third parties to collect and use your device’s geographic location, you can control this function in your application settings (if your device offers this type of control), by disabling location services for your device, or by uninstalling the App, but these choices will affect your ability to use the App.
Use of Information. Financial and personal information that you provide is used to process your order, verify, bill, and collect payment for products that you order. We may use your contact information from any order to send SALEWA products, catalogs, emails, and other information about SALEWA, its affiliates, and/or its partners. If you register for SALEWA’s newsletter or mailing list and provide your email address to us, we will send you emails or other communications that may inform you of new products, special sales, promotional offers from SALEWA, our affiliates, partners, SALEWA news, and any other events or issues that we think you may enjoy or find interesting. You may opt-out of receiving future mailings by following the steps described below in "Removing, Correcting or Changing Your Information".
Service Providers: SALEWA shares personal information with companies and individuals who provide certain services for SALEWA, such as information and payment processing, extending credit, fulfilling customer orders, delivering products, managing, analyzing, and enhancing customer data, marketing consultation and assistance, providing customer service, website maintenance and operation, assessing your interest in our products and Services, and conducting customer research or satisfaction surveys, etc. These companies have access to personal information, including financial information, needed to perform their services or functions, are obligated to protect your information, and may be located wherever SALEWA elects.
Partners: Other than processing your order and payment and similar tasks, SALEWA does not share your name and postal address with any non-SALEWA affiliate, nor does SALEWA share your credit card information or email address with any other third party. Our customer's private, personal information and privacy is respected by SALEWA. Occasionally, SALEWA may send information from our affiliates or partners to our customers that we think they may find interesting, in addition to communications directly from SALEWA.
Your Consent: SALEWA may disclose and use your personal information any time that you consent to such disclosure of use.
Third Party Analytics: Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service: www.google.com/policies/privacy/partners/. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
Interest-Based Advertising. We may work with third-party advertising companies that collect and use information about your online activities across sites over time, in order to deliver more relevant advertising when you are using the Websites and/or Services. This practice is known as interest-based advertising. You may visit www.aboutads.info to learn more and to opt out of this type of advertising by companies participating in the Digital Advertising Alliance self-regulatory program. We do not operate or control this site and are not responsible for the opt out choices available there. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. If you delete, block or otherwise restrict cookies or use a different computer or Internet browser, you may need to renew your opt-out choice.
Removing, Correcting or Changing your Information. As a registered user, our Websites provide you with the choice to receive or decline most SALEWA communications. Except as otherwise provided herein, to elect not receive future electronic communications from SALEWA and not have your information shared with other companies, or to correct or change certain information that you have previously provided:
- You may log on to salewa.com as a registered user, access your account, and change or update your information and manage newsletter preferences.
- You may send an email to email@example.com.
- You may select the icon marked “Unsubscribe” at the bottom of any SALEWA email, however, please recall that because SALEWA maintains several individual contact databases, you may have to unsubscribe from each database individually.
Please note that, as stated above, from time to time, SALEWA may use your personal information to send important notices, such as communications about a specific sales or service transaction, our products, their proper use, purchases and changes to our terms, conditions, and policies. Because this information is important to you, your use of SALEWA products, and your relationship with SALEWA, you may not opt out of receiving these communications. Further, SALEWA will not delete personal information that is required by law or other ongoing legal obligations. If you would like to correct or request changes to the personal information that you have previously provided to us, please contact us at: firstname.lastname@example.org.
Children. SALEWA does not knowingly sell merchandise for purchase by children. If you are under 18, you may use our Websites only with the consent and involvement of a parent or guardian. Our Websites and Services are not intended for the use of children under the age of 13 and we do not knowingly collect personal information from children under 13.
California Residents. Under California Civil Code Section 1798.83, California residents who have made a purchase from SALEWA Websites within the past eighteen (18) months may request certain information regarding disclosure of personal information to third parties for direct marketing purposes. To request this information, please contact SALEWA as provided below.
Questions? Please Contact Us. If you have any questions or concerns about the privacy or security of your information, you may contact us by email or mail at the following addresses:
- You may send an email to email@example.com
- You may send mail to the following address:
SALEWA USA, LLC, dba SALEWA North America
Attn: Customer Service
3600 Pearl Street, Unit 2
Boulder, CO 80301