1) WHEN CAN I RETURN A PRODUCT
You can send any unworn item back to us if you respect the following conditions:
• You can send us a return request within 30 days from the date of delivery. After that date, we will no longer accept your request.
• Products must be returned in the same condition as they were received with all tags and labels still attached and in the original packaging.
• Purchased products cannot be exchanged. If you wish to change your product, you will have to return it and make a new online order. We will credit the money of the first order as soon as possible.
2) HOW CAN I RETURN A PRODUCT
If you are a registered customer:
• Access your personal account with your username and password
• Select the product(s) you wish to return from your ‘Orders’ list and press the ‘Return Order’ button
• Fill out the online form, select the product you wish to return and give a reason, then click ‘Confirm return request’
• Print the return label and add it to the parcel
• Post the parcel WITHIN 30 DAYS from the online form filling.
Not a registered customer?
No problem: go to the ‘Returns’ sections of the website, which is located at the bottom of each page, and follow the instructions provided there.
If you would rather contact Customer Care, you will need the order number and the details of the item(s) you wish to return. You will be assisted throughout the process.
If you wish to return a gift, you should contact Customer Care directly.
• When returning a product, we offer a free return service.
• Once the returned product has reached our warehouse, it will not be send back to you again.
3) ACCEPTANCE AND PROCESSING
All returned product s will be checked by DYNAFIT’s staff:
• If the returned product is accepted, you will receive a confirmation email and your return request will be processed promptly.
• The amount due will be credited to the same account used for the purchase.
• Should there be problems with the returned product, you will be contacted by our Costumer Care for further clarification.
4) RETURNING PRODUCTS UNDER WARRANTY
If you wish to return one or more items under warranty, please contact Customer Service on firstname.lastname@example.org or fill in the online form that can be found under the ‘Contact Us’. We will assist you throughout the process.
For additional information, please check the ‘Terms and Conditions’ section at www.dynafit.com.