- Do you want to change your purchase?
At this time it is not possible to make direct exchanges, only returns for refunds. If the size or color does not meet your expectations, follow the return procedure to be refunded and then place a new order.
- Do you want to return an item?
Items purchased from the official DYNAFIT online shop may be returned free of charge within 30 days from the date of purchase. Items purchased on other websites or dealers need to be returned there, we can only process return of purchases from the official DYNAFIT online shop.
Important: we can only accept returns of products that are in the same condition as when they were purchased.
One exception is our Trail it test program: here, the shoes may be returned after use.
- How can items be returned?
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On this page enter your order number and email address. The page with the details of your order will then be displayed.
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Select the products you want to return by ticking the corresponding box and selecting the reason for the return. Once you have selected all items you want to return click on “Submit return”.
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An e-mail with the return document is being sent to your e-mail address.
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In the e-mail you will find a link to download the return documents. Please print it out. It consists of two pages. The first page is the shipping label, please stick it to the outside of the box. The second page is the return document, necessary to link the returned products to the correct order. Please place it inside the box.
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Note down the tracking number on the return label, if you want to follow its progress on the tracking function of the UPS website. It looks like this: TRACKING #: 1Z AY0 000 00 0000 0000
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Carefully seal the package and post it within five days of completing the online return request. We recommend leaving it at a shipping company’s office or access point, you can find the list of drop off points here. Alternatively, you can schedule a pickup at your location. To do this, please follow the instructions on the shipping company’s website or contact its customer service.
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Upon receipt of your return, we will check whether the items meet the following conditions:
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The item is in its original condition and original packaging, which must be intact and undamaged. (Exception: Trail It test program)
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The item shows no signs of use. (Exception: Trail It test program)
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Clothing items have all original tags attached, which must also be undamaged.
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Accessories include all components of the original packaging, which must also be intact and undamaged.
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Shoes must be in their original packaging, which must be intact and undamaged. (Exception: Trail It test program)
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Please try on shoes only indoors. Make sure the soles remain clean and do not pick up dust or dirt. (Exception: Trail It test program)
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If the return package complies with conditions above, your request will be processed, otherwise the products will be sent back to you.
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Once the returned package has arrived at our warehouse, we will refund the amount within 14 days to the original payment method used.
For more information, please see the Terms and Conditions section.
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Create a return
If you wish to return an ordered product, you can do so within 30 days of receiving the goods. You will find the order number in the order confirmation email and on the delivery note included in the package. The number looks like this: EC0001234. This form also applies to returns from our Trail it test program.
- Do you want to change your purchase?
- Do you want to return an item?
- How can items be returned?
